Key Account Manager ITAB Shop Concept

Key Account Manager ITAB Shop Concept

Key Account Management (KAM) leads the relationship between the business and our major clients. The KAM is tasked with developing the strategic account plan in order to create demand and manage existing opportunity across ITAB´s broad solution portfolio, and to create strong and lasting relationships at a senior level within the Retailer using Insight and expertise developing a solution focused approach.

About the position

The Main objective of the Key Account Manager is to: 

  • act as the lead for all customer facing activity for one of ITAB´s major clients.
  • operating across a wide network of functions and stakeholders in order to achieve sales and profit targets through expert Retail knowledge and a passion for Sales.
  • maintains and expends relationships with ITAB´s major clients and will work closely with various internal business departments within Sweden and across Europe in order to communicate any opportunity withing the account and generate support required to convert. 
  • responsible for accurate forecasting and P&L control along with additional customer focused KPI´s.
  • will represent the entire range of ITAB solutions, leading the strategic account plan aligning the Retailers key objectives to ITAB solution ensuring that the client´s needs and expectations are exceeded.


You will be a part of the Stockholm Office which is located in Munchen Bryggeriet Stockholm. 

Parts of your team are located in different areas of Sweden. For this position you sometimes will be expected to travel outside of Sweden to develop customer accounts.


Required qualification


The ideal applicant should have at least 5 years of Senior Level Retail experience or Retail focused Key Account Management experience in addition to showing aptitude to quickly learn and develop an understanding for relationship sales. 

The candidate will have proven problem solving and decision-making skills, and will also demonstrate sales experience, possessing an ability to drive sales and exceed business targets.

Change Management:

 A proven track record of leading business change, supporting individuals and teams through significant periods of change and creating a positive outcome and mindset for all, demonstrating focus in consumer behaviour, technology advancements and organisational change.

Communication Skills:

 The ability to communicate effectively at all levels and via all styles are a major requirement of this position. The KAM must be confident in building relationships and communicating effectively from the most Junior to the most Senior level stakeholders with confidence, both internally and externally. These skills are also necessary in presenting data, insight and reports to be able to articulate a compelling and engaging vision.

Technical Ability:

 The Key Account Manager demonstrates high proficiency in PowerPoint, and Excel which are necessary for the creation of visually and verbally engaging reports and presentations, margin analysis, forecasting and collaboration as well as commercial materials for the key account clients.                                                                                       A working knowledge of Salesforce (or similar CRM´s) would be highly beneficial to the role.

 Analytical Skills:

 The Key Account Manager must demonstrate ability to process raw consumer information and data and translate it into actionable insights such as new sales opportunities and strategies. Working with the Solution Specialists to gather supporting insight and expertise to translate data into meaningful opportunity. 

The ideal candidate will also demonstrate proficiency in financial analysis and P&L reporting, being able to identify profitable sales opportunities and the development of financially viable long-term key account plans.

Interpersonal Skills:

The Key Account Manager must be a committed and goal orientated individual, be customer focused, have a positive can-do attitude, be comfortable working in a fast-paced environment whilst maintaining a calm and patient outlook whilst being able to demonstrate composure during challenging scenarios.

 People Skills:

 People skills are also necessary for the position and be both likable and relatable to establish strong and meaningful relationships with consumers on behalf of ITAB. The ability to converse with Retailers about Retail is an essential part of the KAM role being able to see the opportunities through the eyes of the Retailer, Partner and Consumer.

Information about the recruitment process

 ITAB are cooperating with Adecco for this specific recruitment. 

If you have any questions regarding the position or application please reach out to Recruitment Consultant Sara Höglund +46 73 540 65 25 or (we don´t receive applications through mail)

We are excited to find our top candidate, don´t hesitate to submit your CV and introductory.


We hope to see you soon! Thanks for your interest.

ITAB Shop Concept is part of ITAB Group.  ITAB Group sells, designs, develops, manufactures and installs complete shop concepts for retail chain stores. With our expertise, long-term relations and innovative solutions ITAB is at the forefront as partner in the retail business.

ITAB offers career opportunities in an international workplace and strives for diversity and good working conditions. Together we are creating the ultimate shopping experience, close to you! Please find out more at 

Or, know someone who would be a perfect fit? Let them know!

Jönköping, Sweden

Instrumentvägen 2
553 02 Jönköping Directions +46 36 31 73 00 View page

At ITAB we help customers turn consumer brand experience into physical reality with our know-how, solutions and ecosystem of partners.

We are an international team constantly developing in line with a changing market. One of the key factors to enable ITABs full potential is the people within the Group. We aim to lead the way, with a passion for continuously creating an inspiring, innovative and sustainable shopping experience. Our success is based on entrepreneurial thinking, commitment and responsibility.

Our common way of working is to stay curious, to be creative and find smart, innovative solutions – Think Ahead. 

With passion for the market and retail business we will offer the best consumer experience to our customers by understanding different ways of shopping – Think Consumer. 

ITAB is global with local competence and presence. We are building on close relations, collaborating within the Group as well as with our external partners –  Think Together.



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