Technical Support/Product Specialist
We are now looking for a new colleague as we are expanding our Technical Support team in Jönköping! Are you the one?
About the position
As Technical Support/Product Specialist you are responsible for helping our sales organisations and partners with questions about our different solutions, problems out in the field and installation issues. You assist our sales organisation and partners with software integration and products advice. Other examples of your tasks:
- Mechanical and software troubleshooting
- Help the product owner with e.g., certifications and testing of the product
- Participate in various projects
- Support the organization in collecting information for future product development, by providing input from the technical installation teams
- Internal education for our technical support team and external education for ITAB and partners
You will be part of a team consisting of five members, reporting to our Technical Support Center Manager. You will be placed at our office in Jönköping.
Who you are
We see that you have the following qualifications:
- Education on university level, or equivalent skills in engineering/IT
- 5 years work experience or equivalent competence in development and/or operations and support
- You are used to work in English, both speaking and in writing
- Linux knowledge is meritorious.
We are looking for a person who has a technical interest, are experienced in software architecture, and has an understanding for the whole technical process, both software and mechanical. You are a social and communicative person, as you will be involved with many contacts in this role. It is important that you can cooperate and build relations with people and with a clear communication build a high understanding of your own role and the customer’s concept.
We believe that you are able to trouble-shoot; you are passionate about problem solution. You like to work in a structured manner, and you organize and prioritize your work in an efficient way to meet deadlines. Together with your team you work in line with ITABs way of working: ACT - Think Ahead, Think Consumer, Think Together.
Do you enjoy working in an exciting environment with good opportunities to influence and develop the department? Are you challenged by working with advanced technology with exciting products in retail, that people around the world, come in contact with? Then this is the right place for you.
- We are a small team that work closely together to share and help each other to deliver highest of support to our sales organisation and partners.
Application and contact
Does this sound like something to you? Welcome to apply before 14th of April 2023.
Please note that our applications are handled ongoing throughout the process and that we only accept applications via our website.
For more information about the position, please contact: Fredrik Engholm, Technical Support Center Manager, email@example.com or +46 (0)36 29 94 764
ITAB Shop Products is part of ITAB Group.
ITAB Group sells, designs, develops, manufactures and installs complete shop concepts for retail chain stores. With our expertise, long-term relations and innovative solutions ITAB is at the forefront as partner in the retail business.
ITAB offers career opportunities in an international workplace. We continuously act and strive together for a sustainable future – for business, people and environment. ITAB as a friendly place to work with good working conditions in an attractive, equal-opportunity, safe and healthy workplace.
Please find out more at www.itab.com
- Field of competence
- After Sales & Service
- Sweden, Jönköping
- Remote status
- Temporarily Remote
At ITAB we help customers turn consumer brand experience into physical reality with our know-how, solutions and ecosystem of partners.
We are an international team constantly developing in line with a changing market. One of the key factors to enable ITABs full potential is the people within the Group. We aim to lead the way, with a passion for continuously creating an inspiring, innovative and sustainable shopping experience. Our success is based on entrepreneurial thinking, commitment and responsibility.
Our common way of working is to stay curious, to be creative and find smart, innovative solutions – Think Ahead.
With passion for the market and retail business we will offer the best consumer experience to our customers by understanding different ways of shopping – Think Consumer.
ITAB is global with local competence and presence. We are building on close relations, collaborating within the Group as well as with our external partners – Think Together.
ITAB Shop Concept sells, develops, manufactures and installs complete shop fitting concepts for retail chain stores. The all-inclusive offer includes custom-made fitting concepts, innovative solutions for the checkout area, professional lighting systems and interactive products. Customers include the major players throughout most of Europe.
ITAB offers career opportunities in an international workplace and strives for diversity and good working conditions.
Technical Support/Product Specialist
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