General Job Description / Key responsibilities

The Implementation Coordinator reports directly in to the Senior Implementation Manager and is responsible for supporting with all site installation services working in partnership with the Sales Support Team and an Ecosystem of Installation Partners.

The Implementation Co-ordinator supports the Installation Manager and Service Supervisor with successful implementation of projects and service activity through orchestrating associated activity, ensuring that all customer activities are planned and resourced to deliver their requirements both on cost and on time, this includes completion of assigned projects in compliance with customer expectations, company objectives, and all contractual documentation.

With a good attention to detail, they will ensure effective contract administration, in conjunction with the Implementation Manager and service partners. Responsible for coordination of all aspects of a project and construction activities to ensure all assigned activities are completed to the clients satisfaction to ensure customer satisfaction and achievement of planned profitability.

Objectives / Key deliverables / KPI

• Support the business strategy with installation service delivery across all accounts
• Support the Installation Manager with effective training and planning
• Support with administration of the labour schedule to deliver all projects ’right first time’
• Support with administration of onsite issues & snags
• Administration of job briefs and job packs

Key Competences / Skills

• Working with the Installation Manager and the Service Supervisor to ensure ensure allocation and job briefings are issued for all activity
• Support with all implementation co-ordination activity to support common ways of working and business service strategy
• Working with the Sales Support team and Implementation team to create a schedule for order raising and processing
• Booking of transport and raising associated purchase orders
• Support the Installation Manager and the Service Supervisor with all costs associated to the service delivery, monitor and highlighting any risks
• Co-ordination of the daily implementation workflow
• Co-ordinating with the Relationship Sales Team to provide status updates of all service activity
• Providing general implementation support service activity
• Attend daily meetings with Operational and Implementation teams
• Prepare files for invoicing
• Promote the ITAB brand by building trust and rapport with customers to ensure customer satisfaction and to develop brand loyalty
• Run Daily reports to check all projects have been despatched as requested
• Support the month end invoice process
• Co-ordination of all sign off activity, supporting the team with communication to customers
• Preparing of site Health and Safety and engineer job packs
• Support the Implementation team with training requirements for the service partners
• Attend service partner and customer meetings as required